Customer Support & Resources

Get the help you need with our comprehensive support options.

Support Plans Custom Engineering Contact Us

Standard

Included

Basic support for all customers with access to essential resources.

Support ticket system
48-hour response time
Documentation access
Status page updates

Included in all plans

Premium

$250/month

Enhanced support with faster response times and priority assistance.

Priority email support
24-hour response time
Scheduled check-ins
Technical implementation calls

Contact Sales

Enterprise

Custom

Dedicated engineering support for mission-critical solutions.

Priority Slack support
4h response SLA
Dedicated support manager
Custom solution engineering

Talk to Sales

Enabling
reliable
operations.

97% first contact
resolution rate.

<4h average
response time.

24/7 enterprise
support access.

55+ countries
served globally.

Custom Engineering Services

We offer non-recurring engineering services tailored to your needs.

Custom Widgets

We can implement custom dashboard widgets and visualization components based on your unique requirements.

Custom REST APIs

We build dedicated APIs with custom endpoints and authentication methods to integrate with your systems.

Data Processing

We help you handle complex data requirements with specialized processing pipelines and transformation solutions.

Protocol Integration

We help you connect any device or system to Qubitro with custom protocol support and legacy system integration.

White-labeling

We help you create a fully branded experience with custom domains, logos, and UI elements that match your brand identity.

Device Templates

We create pre-configured device templates optimized for your specific hardware and use cases.

Frequently
asked
questions.

What’s included in the free Standard Support?

Standard Support includes access to our knowledge base and documentation, support ticket system via Qubitro Portal, and ticket-based support with a response time within 48 hours during business days. This is ideal for smaller projects and development environments.

How do I upgrade to Premium or Enterprise Support?

You can contact our sales team to upgrade your support plan. Premium Support is available as a monthly subscription, while Enterprise Support is customized to your needs.

What are the SLA guarantees for Enterprise Support?

Enterprise Support includes guaranteed response times of 1 hour for critical issues, 4 hours for major issues, and 8 hours for minor issues. We also provide uptime guarantees and dedicated points of contact.

Can I request custom development work?

Yes, our NRE services are available for custom development projects. These are priced separately from support plans based on the scope and requirements of your project.

Do you offer multi-year support contracts?

Yes, for Enterprise customers we offer multi-year support agreements with additional benefits and discounted rates. Contact our sales team to discuss the options available for your organization.

Where can I check Qubitro’s service status?

You can monitor our real-time service status, including Portal, API, and all background services at our dedicated status page at status.qubitro.com. This page provides up-to-date information about system performance and any ongoing incidents.

Get in Touch

Have questions about our support options? Our team is here to help you choose the right plan for your needs.

Thanks to Qubitro, we’ve elevated our alertness and proactivity to new heights. The transition from manual to real-time monitoring has transformed our industrial processes and increased efficiency across all departments.

Erin Bowen

Co-owner, Raglan Industries, Inc.