Customer Support & Resources
Get the help you need with our comprehensive support options.
Standard
Basic support for all customers with access to essential resources.
- Support ticket system
- 48-hour response time
- Documentation access
- Status page updates
Premium
Enhanced support with faster response times and priority assistance.
- Priority email support
- 24-hour response time
- Scheduled check-ins
- Technical implementation calls
Enterprise
Dedicated engineering support for mission-critical solutions.
- Priority Slack support
- 4h response SLA
- Dedicated support manager
- Custom solution engineering
Enabling
reliable
operations.
resolution rate.
response time.
support access.
served globally.
Custom Engineering Services
We offer non-recurring engineering services tailored to your needs.
Custom Widgets
We can implement custom dashboard widgets and visualization components based on your unique requirements.
Custom REST APIs
We build dedicated APIs with custom endpoints and authentication methods to integrate with your systems.
Data Processing
We help you handle complex data requirements with specialized processing pipelines and transformation solutions.
Protocol Integration
We help you connect any device or system to Qubitro with custom protocol support and legacy system integration.
White-labeling
We help you create a fully branded experience with custom domains, logos, and UI elements that match your brand identity.
Device Templates
We create pre-configured device templates optimized for your specific hardware and use cases.
Frequently
asked
questions.
What’s included in the free Standard Support?
How do I upgrade to Premium or Enterprise Support?
What are the SLA guarantees for Enterprise Support?
Can I request custom development work?
Do you offer multi-year support contracts?
Where can I check Qubitro’s service status?
Get in Touch
Have questions about our support options? Our team is here to help you choose the right plan for your needs.
Thanks to Qubitro, we’ve elevated our alertness and proactivity to new heights. The transition from manual to real-time monitoring has transformed our industrial processes and increased efficiency across all departments.
